What Is FixedFloat? How the Instant Crypto Exchanger Works

Fixed rate or float rate

The service's name refers to the choice every order starts with. A fixed rate locks the amount you will receive; a float rate pays whatever the market gives at the moment your deposit is confirmed.

The 1.2% rule is the detail most users miss. According to the Terms of Service (updated October 2, 2026), if the market moves beyond that band before your deposit appears on the network, or you send a different amount than ordered, the fixed price no longer applies; you choose between continuing at the new rate or a refund minus network fees.

What a swap costs

FixedFloat's FAQ describes the price as the service fee plus a network fee, the payment to miners or validators that the blockchain charges for moving coins.

*Illustration (not a quote):* on a swap worth $1,000 at market prices, the service fee would be about $10 at a fixed rate or about $5 at a float rate. Network fees come on top and vary by chain; on Bitcoin or Ethereum during congestion they can exceed the service fee for small orders. You also pay the network fee for your own deposit transaction. The receive amount shown on the order page is the number to compare against other services, since some exchangers quote low fees but use wider rates.

Minimum and maximum amounts are not set in the terms; they appear in the Send and Receive fields on the order form and change by asset.

How an order runs

1. Choose the coin and network you are sending and the one you want to receive, then pick fixed or float.
2. Enter the destination wallet address (and a memo or tag if that network uses one).
3. The site creates an order page with a deposit address and a countdown.
4. Send the exact amount from your own wallet before the timer ends.
5. After the required network confirmations, the swap executes automatically and the payout is sent to your address; the order page shows explorer links for both legs.

Keep the order page open or enter an email for notifications; the order link is the main way to track or dispute it later. If a Bitcoin or Ethereum deposit is stuck because the fee was set too low, the FAQ suggests replace-by-fee (RBF) to speed it up.

An account (Sign up) is optional. The homepage also highlights Lightning Network support, which allows small bitcoin amounts to move without waiting for on-chain confirmations.

Who operates FixedFloat

The legal operator named in the Terms of Service is FFGX Group LLC, organized under the laws of Georgia and registered at 88 Avtomshenebeli Street, Kutaisi. The website's About page does not name founders or staff, and the copyright line reads "2018–2026," consistent with the company's "Trusted since 2018" slogan. FixedFloat does not cite any license or regulatory registration on its website or in its terms, and OBOL found none referenced there. The terms do not specify a governing law; they require negotiation first and allow court claims after 30 days, with a one-year limit on bringing claims.

Who cannot use it

Section 5.2 of the terms bars:

• US citizens and residents;
• people and entities located in, or accessing the service from, Georgia or India;
• anyone in a country on the UN sanctions list;
• anyone where crypto or the service is illegal.

The exclusion of Georgia is notable because the operating company is registered there. Using the service from an excluded location breaches the terms and may lead to frozen funds.

KYC, AML checks and frozen orders

Registration is not needed to exchange, and routine orders do not ask for identity documents. That changes when compliance checks flag a deposit. Under sections 6 and 7 of the terms, FixedFloat may:

• suspend an order if incoming funds appear linked to criminal activity, and ask the sender to explain their origin by email;
• freeze funds "until information about the source and legality of the funds is received";
• freeze funds connected to sanctioned addresses or contracts;
• request identity verification in exceptional cases or when it suspects abuse.

The triggers named in the terms are funds linked to criminal activity or sanctioned addresses, so a no-account service is therefore not the same as a no-KYC guarantee. Suspended orders are handled through [email protected].

The 2024 hacks

FixedFloat lost funds in two incidents in 2024. Neither involved a smart-contract protocol; both drained wallets the company controlled.

• February 17–18, 2024. Users reported stuck orders, which FixedFloat first called "minor technical problems" before putting the site into maintenance. On February 18 it confirmed "a hack and theft of funds." On-chain data showed about 409 BTC and 1,728 ETH removed, roughly $26 million at the time (Unchained).
• April 1, 2024. About $2.8 million left an Ethereum hot wallet, according to security firm Cyvers. FixedFloat attributed the attack to the same group and to a vulnerability at a third-party service provider, said its own infrastructure was not breached, said user funds were not affected and did not disclose an amount (ForkLog).

FixedFloat has not published a full post-mortem that OBOL could locate. The practical lesson for any custodial swap service: send only what you are swapping right now, and do not use an exchanger's deposit address as storage. OBOL's custodial vs non-custodial guide explains the difference in risk, and incident coverage is collected under security exploits.

Refunds and common order problems

The terms set out specific outcomes for mistakes:

The terms also reserve the right to refuse some refunds without giving reasons. Double-check the network (for example, USDT on Tron vs Ethereum) before sending; that error is the costliest one on the list.

Support and official channels

FixedFloat's support page lists live chat and says support runs 24 hours a day, 7 days a week. Email addresses are [email protected] for orders, [email protected] for suspended orders and [email protected] for the API. A Telegram bot, @fixedfloat_chat_bot, quotes a 10-minute reply time. A swap never requires your seed phrase or private keys; treat anyone asking for them as an impostor. If you think your wallet was compromised during a swap, see what to do in the first hour.

Official channels as linked from ff.io (note that the website is ff.io while support email uses fixedfloat.com):

• Website: ff.io
• X: twitter.com/fixedfloat
• Telegram: t.me/FixedFloat · support bot t.me/fixedfloat_chat_bot
• Instagram: instagram.com/fixedfloat
• Medium: medium.com/fixedfloat
• Reddit: reddit.com/user/FixedFloat

OBOL's own assessment is in the FixedFloat review; other no-account swap services are compared on the instant exchangers hub.